Customer Success Playbook
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Beyond NPS: A Holistic Approach to Understanding Customer Satisfaction
By
admin
|
22
Sep, 23
|
Jeff Heckler challenges the sole reliance on NPS for gauging…
Rethinking Loyalty: The Surprising Non-Correlation Between Satisfaction and Retention
By
admin
|
5
Sep, 23
|
Greg Daines challenges the traditional belief linking customer satisfaction to…