Customer Success Playbook
EXPLORE THE WORLD OF CUSTOMER SUCCESS

The Customer Success Playbook was established to help keep leaders educated on the most current trends and information in the field of Customer Success. We accomplish this via our biweekly podcast interviews of leaders in the Customer Success Space.

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ABOUT US

Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.


Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring to you the voices of seasoned and revered professionals in the field. Our episodes have seen the likes of Sue Nabeth Moore, Greg Daines, Jeff Heclker, James Scott, David Ellin, and David Jackson, who have generously shared their expertise on a variety of pertinent topics.


We’ve delved into the intricacies of Profit and Loss Statements in Customer Success with Dave Jacksson, explored the potential of Customer Success Platforms with Dave Ellin, and unravelled the role of AI in Customer Success with all guests.  With Sue, we navigated the waters of Organizational Alignment, while Greg brought to light strategies for Reducing Churn. Not to be missed is James insightful discourse on the Current Trends in Customer Success and Jeff’s thoughts on Service Delivery in CS.

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NEWSLETTER SIGNUP


In the dynamic world of Customer Success, being in the loop means staying ahead. That's why we are thrilled to invite you to subscribe to our exclusive monthly newsletter!

🌟 Here’s what you stand to gain:

  • Exclusive Insights: Get the first look at the latest developments in the Customer Success Playbook.

  • Special Subscriber Content: Enjoy specially curated content that is available only to our newsletter subscribers.

  • Stay Updated: Never miss out on the latest happenings, updates, and tips from the experts.

  • Join a Community: Become a part of a community of like-minded professionals who are as passionate about Customer Success as you are.

Why wait? Be the first to know and stay a step ahead in your journey to Customer Success.

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OUR MISSION

At the Customer Success Playbook, our mission is to empower Customer Success Organizations by providing our listeners expert guidance on Customer Success Strategies,  innovative technology solutions, and actionable insights. We are dedicated to helping our listeners drive exceptional customer results, build long-lasting relationships, and unlock the full potential of their businesses and their teams. Through our commitment to excellence, collaboration, and continuous improvement, we aim to be the trusted partner that enables our listeners to achieve their customer-centric goals efficiently and effectively

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