Explore a detailed guide for Customer Success leaders in startups and mid-size companies, focusing on a strategic 30/60/90-day plan for team building, strategy development, and customer engagement, crucial for business growth and customer retention.

Sue Nabeth Moore delves into the challenges and nuances of integrating customer success in businesses. Highlighting the need for a shift from product-centric to customer-centric mindsets, Moore emphasizes breaking down operational silos, clarifying roles, and fostering collaboration for a transformative customer experience.

Meta Description: Explore the evolution of customer success as discussed by James Scott, from a solitary department to a collective company mission. Discover the "Help Me" exercise and learn how a collaborative, customer-centric approach can redefine organizational dynamics and enhance customer satisfaction.