Explore a detailed guide for Customer Success leaders in startups and mid-size companies, focusing on a strategic 30/60/90-day plan for team building, strategy development, and customer engagement, crucial for business growth and customer retention.

David Ellin emphasizes the importance of user buy-in and consultation in technology implementation. Drawing from personal experiences, he highlights the pitfalls of overlooking end-user needs and offers insights into effective change management, active project management, and the pivotal role of leadership in ensuring successful user adoption.