Explore a detailed guide for Customer Success leaders in startups and mid-size companies, focusing on a strategic 30/60/90-day plan for team building, strategy development, and customer engagement, crucial for business growth and customer retention.

Ed Power underscores the significance of direct customer interactions alongside data analytics. Highlighting the pitfalls of relying solely on quantitative data, Power advocates for a balanced approach, merging qualitative insights with numbers, to genuinely understand customer motivations and needs.

Explore Dave Jackson's innovative approach to business growth through the strategic use of CS P&L (Customer Success Profit and Loss). Delve into the nuances of revenue and cost lines, the potential of scenario planning tools, and the importance of integrating customer success into product development. Discover how this strategy not only fosters sustainable growth but also encourages a customer-centric business model.