Sue Nabeth Moore delves into the challenges and nuances of integrating customer success in businesses. Highlighting the need for a shift from product-centric to customer-centric mindsets, Moore emphasizes breaking down operational silos, clarifying roles, and fostering collaboration for a transformative customer experience.

Meta Description: Explore the evolution of customer success as discussed by James Scott, from a solitary department to a collective company mission. Discover the "Help Me" exercise and learn how a collaborative, customer-centric approach can redefine organizational dynamics and enhance customer satisfaction.