David Ellin emphasizes the importance of user buy-in and consultation in technology implementation. Drawing from personal experiences, he highlights the pitfalls of overlooking end-user needs and offers insights into effective change management, active project management, and the pivotal role of leadership in ensuring successful user adoption.

Explore Dave Jackson's innovative approach to business growth through the strategic use of CS P&L (Customer Success Profit and Loss). Delve into the nuances of revenue and cost lines, the potential of scenario planning tools, and the importance of integrating customer success into product development. Discover how this strategy not only fosters sustainable growth but also encourages a customer-centric business model.

Dave Jackson delves into the intricacies of Net Revenue Retention (NRR) as a growth metric, emphasizing the need to consider costs. A former CEO and founder, Jackson highlights the importance of sustainable and profitable growth, urging businesses to look beyond surface-level metrics for a comprehensive understanding.